{"id":10331,"date":"2022-11-22T13:46:06","date_gmt":"2022-11-22T06:46:06","guid":{"rendered":"http:\/\/www.speexx.co.th\/?p=10331"},"modified":"2025-01-07T10:05:44","modified_gmt":"2025-01-07T03:05:44","slug":"10331","status":"publish","type":"post","link":"https:\/\/www.speexx.co.th\/index.php\/10331\/","title":{"rendered":"The Good, the Bad,\u00a0and the Ugly of Offboarding\u00a0"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:30px!important;margin-bottom:30px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:30px!important;margin-bottom:30px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:30px;margin-bottom:30px;\"><h3 class=\"title-heading-left\" style=\"margin:0;color:#1a1a18;\"><h3 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"42\" data-lineheight=\"54.6px\"><span class=\"TextRun Underlined MacChromeBold SCXW158121535 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW158121535 BCX0\">The Good, the Bad<\/span><span class=\"NormalTextRun SCXW158121535 BCX0\">,<\/span><span class=\"NormalTextRun SCXW158121535 BCX0\">\u00a0and the Ugly of Offboarding<\/span><\/span><span class=\"EOP SCXW158121535 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/h3><\/h3><\/div><div style=\"text-align:center;\"><div class=\"fusion-image-frame-bottomshadow image-frame-shadow-1\"><style>.element-bottomshadow.imageframe-1:before, .element-bottomshadow.imageframe-1:after{-webkit-box-shadow: 0 17px 10px rgba(255,255,255,0);box-shadow: 0 17px 10px rgba(255,255,255,0);}<\/style><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-1 element-bottomshadow hover-type-none\"><img width=\"600\" height=\"318\" title=\"Header-Image_Offboarding\" src=\"https:\/\/www.speexx.co.th\/wp-content\/uploads\/Header-Image_Offboarding-600x318.jpg\" class=\"img-responsive wp-image-10332\" srcset=\"https:\/\/www.speexx.co.th\/wp-content\/uploads\/Header-Image_Offboarding-200x106.jpg 200w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Header-Image_Offboarding-400x212.jpg 400w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Header-Image_Offboarding-600x318.jpg 600w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Header-Image_Offboarding-800x424.jpg 800w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Header-Image_Offboarding.jpg 850w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:25px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-1\"><div class=\"fusion-text\">\n<div class=\"fusion-text\">\n<p><span style=\"color: #000000;\"><em><strong><span class=\"TextRun SCXW242619431 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW242619431 BCX0\">Breaking up is hard to do.<\/span><\/span><\/strong><\/em><\/span><\/p>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-text fusion-text-2\"><div class=\"fusion-text\">\n<div class=\"fusion-text\">\n<div class=\"fusion-text\">\n<p><span style=\"color: #000000;\">2022 has been\u00a0the year of The Great Departure from companies. In fact, by mid-November this year,\u00a0<a style=\"color: #000000;\" href=\"https:\/\/news.crunchbase.com\/startups\/tech-layoffs-2022\/\"><span style=\"color: #ff7900;\">over 73,000 U.S. tech industry workers were laid off,<\/span><\/a>\u00a0with Amazon, Meta, and Twitter all slashing their headcount in recent days and weeks.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">The numbers are even greater for those choosing to move to pastures new, as almost\u00a0<span style=\"color: #ff7900;\"><a style=\"color: #ff7900;\" href=\"https:\/\/www.cnbc.com\/2022\/03\/09\/the-great-resignation-is-still-in-full-swing.html#:~:text=The%20elevated%20level%20in%20early,their%20jobs,%20an%20annual%20record.\">48 million people quit their jobs this year<\/a><\/span>, an all-time high, with a projected total of 20% of workers overall expected to do so by the end of the year. Not so much \u2018quiet quitting,\u2019 but rather more \u2018deafeningly loud quitting.\u2019\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:30px!important;margin-bottom:30px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:30px!important;margin-bottom:30px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:30px;margin-bottom:30px;\"><h3 class=\"title-heading-left\" style=\"margin:0;color:#1a1a18;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\">Offboarding within the HR lifecycle<\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-3\"><div class=\"fusion-text\">\n<div class=\"fusion-text\">\n<p><span style=\"color: #000000;\">Whether jumping ship or being pushed, offboarding is yet another event in the organizational lifecycle that HR handles. My friend, we\u2019ll call her A, is a\u00a0People &amp; Culture Manager at a medium sized international company. She\u2019s had to offboard a whopping 109 employees this year alone \u2014 a combination of lay-offs and resignations. Of course, every retreat from a company falls on the head of Your Friendly HR Manager to deliver the news or handle the exit.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cIt\u2019s obviously very hard to give someone the news that they\u2019re losing their job, but it\u2019s not necessarily easier to have someone quit either, especially if they are highly valued by the company, or very disgruntled,\u201d she confessed to me.\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:30px!important;margin-bottom:30px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:30px!important;margin-bottom:30px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:30px;margin-bottom:30px;\"><h3 class=\"title-heading-left\" style=\"margin:0;color:#1a1a18;\"><h3 class=\"title-heading-left fusion-responsive-typography-calculated\">HR as part therapist, part diplomat\u00a0<\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-4\"><div class=\"fusion-text\">\n<div class=\"fusion-text\">\n<p><span style=\"color: #000000;\">A explained the conundrum very eloquently: \u201cOffboading is just as important as onboarding and, for HR, it requires a delicate balance of humility, diplomacy, empathy, and listening skills \u2014 all which need to be carefully adapted accordingly for the particular case and employee. No one gives you a manual on how to process the residual feelings of guilt or wondering if you could have done anything to prevent them from leaving.\u201d\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">Here she shares some tips for HR managers who want to\u00a0<strong>conduct the (sometimes bumpy) offboarding process with grace \u2014 through the good, the bad, and the ugly:<\/strong><strong>\u00a0<\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:25px;width:100%;\"><\/div><div style=\"text-align:center;\"><div class=\"fusion-image-frame-bottomshadow image-frame-shadow-2\"><style>.element-bottomshadow.imageframe-2:before, .element-bottomshadow.imageframe-2:after{-webkit-box-shadow: 0 17px 10px rgba(255,255,255,0);box-shadow: 0 17px 10px rgba(255,255,255,0);}<\/style><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-2 element-bottomshadow hover-type-none\"><img width=\"600\" height=\"318\" title=\"Body-Image-2-_Offboarding\" src=\"https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-2-_Offboarding-600x318.jpg\" class=\"img-responsive wp-image-10333\" srcset=\"https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-2-_Offboarding-200x106.jpg 200w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-2-_Offboarding-400x212.jpg 400w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-2-_Offboarding-600x318.jpg 600w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-2-_Offboarding-800x424.jpg 800w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-2-_Offboarding.jpg 850w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:30px!important;margin-bottom:30px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:30px!important;margin-bottom:30px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:30px;margin-bottom:30px;\"><h3 class=\"title-heading-left\" style=\"margin:0;color:#1a1a18;\"><h3 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"46.8px\"><span class=\"TextRun Underlined MacChromeBold SCXW132271192 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW132271192 BCX0\">The good: When they have quit<\/span><\/span><span class=\"EOP SCXW132271192 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-5\"><div class=\"fusion-text\">\n<div class=\"fusion-text\">\n<p><span style=\"color: #000000;\">According to A, these are the \u201cgood\u201d kinds of leaver, with exit interviews taking the format of being\u00a0<strong>cheerful retrospectives or positively looking forward to their next adventure.<\/strong>\u00a0\u201cMaybe they got a better offer elsewhere, have decided it\u2019s the right time in their career for a new challenge, or have decided to change their career entirely. In these cases, it\u2019s always good to focus on the positive highlights of their time with the company and try to connect them with alumni networks and stay within the fold.\u201d\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">After all,\u00a0<span style=\"color: #ff7900;\"><a style=\"color: #ff7900;\" href=\"https:\/\/www.bbc.com\/worklife\/article\/20220809-the-boomerang-employees-returning-after-quitting\">boomerang employees exist<\/a><\/span>, and may very well want to return in the future.\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:30px!important;margin-bottom:30px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-5{margin-top:30px!important;margin-bottom:30px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:30px;margin-bottom:30px;\"><h3 class=\"title-heading-left\" style=\"margin:0;color:#1a1a18;\"><h3 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"46.8px\"><span class=\"TextRun Underlined MacChromeBold SCXW171362722 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW171362722 BCX0\">The bad: When they\u2019ve been laid off<\/span><\/span><span class=\"EOP SCXW171362722 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-6\"><p><span style=\"color: #000000;\">Unsurprisingly, A classifies firing employees as \u2018the bad\u2019 of offboarding. Here,\u00a0<strong>compassion is key<\/strong>.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cOf course, sometimes there are performance or other quantifiable reasons, which are clearer to lay out as there will be a defined process leading up to this, but mass layoffs are brutal. It happened to me at the start of the year\u2014 we\u2019d just hired 50 more team members and I had to fire 25 of them just 6 months later.\u201d\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">In these instances, A recommends making it very clear that the motivations are not personal, and are rather down to increased labor costs, overshooting headcount projections, or slowdown in business.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">She also likes to offer help in<strong>\u00a0sharing C.V.s with her network<\/strong>\u00a0and encouraging<span style=\"color: #ff7900;\">\u00a0<a style=\"color: #ff7900;\" href=\"https:\/\/www.speexx.com\/speexx-resources\/leadership-types\/\">leadership teams<\/a><\/span>\u00a0to make referrals or recommendations for other opportunities, as well as keeping them connected to the alumni network for future door openings.<\/span><\/p>\n<\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-6{margin-top:30px!important;margin-bottom:30px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-6{margin-top:30px!important;margin-bottom:30px!important;}}<\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:30px;margin-bottom:30px;\"><h3 class=\"title-heading-left\" style=\"margin:0;color:#1a1a18;\"><h3 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"46.8px\"><span class=\"TextRun Underlined MacChromeBold SCXW239592565 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239592565 BCX0\">The ugly: When they are disgruntled<\/span><\/span><span class=\"EOP SCXW239592565 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/h3><\/h3><\/div><div style=\"text-align:center;\"><div class=\"fusion-image-frame-bottomshadow image-frame-shadow-3\"><style>.element-bottomshadow.imageframe-3:before, .element-bottomshadow.imageframe-3:after{-webkit-box-shadow: 0 17px 10px rgba(255,255,255,0);box-shadow: 0 17px 10px rgba(255,255,255,0);}<\/style><span class=\" fusion-imageframe imageframe-bottomshadow imageframe-3 element-bottomshadow hover-type-none\"><img width=\"600\" height=\"318\" title=\"Body-Image-1_Offboarding\" src=\"https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-1_Offboarding-600x318.jpg\" class=\"img-responsive wp-image-10334\" srcset=\"https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-1_Offboarding-200x106.jpg 200w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-1_Offboarding-400x212.jpg 400w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-1_Offboarding-600x318.jpg 600w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-1_Offboarding-800x424.jpg 800w, https:\/\/www.speexx.co.th\/wp-content\/uploads\/Body-Image-1_Offboarding.jpg 850w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-7\"><p><span style=\"color: #000000;\">The third category of offboarding is for the \u2018ugly\u2019 kind. Perhaps they have grievances with the company, their manager, or have been passed over for a promotion.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">\u201cDuring\u00a0my years in this line of work, I realized that the exit interview is the\u00a0<strong>final reckoning<\/strong>\u00a0for many employees who have decided to part ways with the company. Now is not the time to push back, challenge, or correct. Let them rip and get it all out, because it might be their first chance and only opportunity to finally speak their mind without fear of blowback.\u201d\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">This is where the\u00a0<strong>diplomat-slash-therapist hat<\/strong>\u00a0comes into play, as it\u2019s important to validate by listening rather than challenge and question, not least because a lack of listening at this stage could mean the views find their way onto public job rating platforms, such as Glassdoor.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\" data-contrast=\"none\">As A put it, \u201cI try to listen and make people feel heard. Now is not the time to argue the party line or make excuses. That ship has sailed.\u201d<\/span><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":10332,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[19],"tags":[],"_links":{"self":[{"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/posts\/10331"}],"collection":[{"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/comments?post=10331"}],"version-history":[{"count":7,"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/posts\/10331\/revisions"}],"predecessor-version":[{"id":16832,"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/posts\/10331\/revisions\/16832"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/media\/10332"}],"wp:attachment":[{"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/media?parent=10331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/categories?post=10331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.speexx.co.th\/index.php\/wp-json\/wp\/v2\/tags?post=10331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}